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Large-format print equipment and service supplier ArtSystems has successfully extended its existing ISO 9001:2008 accreditation to include Technical Services quality processes.

"We knew that extending the ISO 9001 quality processes to our Technical Services would be challenging. They involve perhaps the most complex set of customer and supplier interactions we engage in," says ArtSystems operations director Simon Cooksey, leader of the quality management team.

"As the service provider, for example, of all HP latex printer warranties we have a complex set of communications and SLAs to meet, we deal with the end user customer as HP's warranty provider, whilst also working with the reseller that supplied the printer and also deal with HP for spares and any further technical questions.

"Add to this the logistics of parts, engineers and meeting the time constraints of the user it was evident that creating a manageable set of processes was not going to be easy."

The company passed the inspection on its first attempt, it adds.